公司客户知识管理实现研究——以客户知识为中心重组公司业务流程
2003-11-30分类号：F272
【部门】武汉大学信息资源研究中心 湖北430072
【摘要】This paper analyzes the disadvantages of the traditional corporate work flow,then brings forward a reengineered corporate work flow based on customer knowledge,and finally discusses the increment process of customer knowledge in the new flow
【关键词】enterprise knowledge management/business process regineering
【基金】
【所属期刊栏目】情报理论与实践
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